Miscellaneous

Q: Is it possible to export as many work items as I want?

A: Absolutely! You can export all the work items you need. However, please note that if you have a large number of work items, the process may take considerable time. To ensure a successful export, it is crucial to apply a filter to the JQL. Exporting the complete list of work items without any filter is neither supported nor recommended by Atlassian.

Q: Can I export all work items without adding any search criteria?

A: No, exporting all work items without specifying any search criteria is no longer supported.

Q: Can I export more than one extra content in the same export?

A: YES, you can export Comments and Transitions altogether.

Q: Why are the transitions not available when exporting to CSV?

A: The target of exporting to a CSV file is to import into another JIRA instance. Doing that makes no sense, as importing the transition log would be unnecessary because the new instance may have different workflows, and JIRA doesn't allow it.

Q: Can I export the JIRA Service Desk fields, such as SLA's?

A: Yes, Exporter is compatible with JIRA Service Desk fields

Q: Does Exporter allow me to export comments and attachments and re-import them to a different JIRA instance?

A: Yes, the export files you get are totally compatible with another JIRA instance, regardless of the platform (Server or Cloud). You can even export/import the attachments!. Just follow the JIRA instructions to import them.