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After upgrading Jira, upgrading Projectrak, or even installing Projectrak for the first time, and restarting Jira, we cannot access the Jira instance due to a 500 error message.
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This is not a common issue. But you can experience this after upgrading both Jira and Projectrak. These are the recommended steps in order to have access to your instance again and be able to use Projectrak as expected:
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