Hosting

DATA CENTER

Problem

After upgrading Jira, upgrading Projectrak, or even installing Projectrak for the first time, and restarting Jira, we cannot access the Jira instance due to a 500 error message.

Solution

This is not a common issue. But you can experience this after upgrading both Jira and Projectrak. These are the recommended steps to have access to your instance again and be able to use Projectrak as expected:

Delete all the Projectrak related files in Jira's folders, by navigating through this path: Atlassian > Application Data > Jira > plugins > installed plugins,

Projectrak (Profields) plugin.
Profields.ogsi
Profields.bundle.

2. Restart Jira.

3. Once Jira has started as expected, install Projectrak's latest version, which you will find in the Atlassian Marketplace: https://marketplace.atlassian.com/apps/1210816/projectrak-project-tracking-for-jira/version-history

This will solve your problem and will allow you to work with Jira and Projectrak as expected.

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