Support center by Deiser Apps
  1. Support center by Deiser Apps
  2. Apps Support

Apps Support

Deiser provides consistent and responsible support to all our customers. We'll make our best to respond to your request within no more than 1 business day.

To ensure that we will give you the best support possible, this is our SLA:

https://deiser-apps.atlassian.net/wiki/spaces/DSP/pages/1933579/Security+Incident+Response+Policy

  • Critical problem

    If you are blocked or the problem has a major impact on your organisation use this request type.

  • Bug or defect

    Have you encountered an error in the application? Use this request type.

  • Questions or doubts

    If you can't find something in the documentation or don't know something about the products, please ask us!

  • Upgrade to Advance edition

    Choose this option if you want to upgrade Projectrak to the Advanced Edition.

  • Feedback, Ideas or suggestions

    We love to implement features requested by customers. Please, ask us!

  • Demo request

    If you want to solve questions in a call or an specific demonstration, please use this request type.

  • Migration to Cloud problem

    If you are migrating from server to Cloud or Data Center use this request type to prioritise your ticket.

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