Apps Support

Deiser provides consistent and responsible support to all our customers. We'll make our best to respond to your request within no more than 1 business day.

To ensure that we will give you the best support possible, this is our SLA:

https://deiser-apps.atlassian.net/wiki/spaces/DSP/pages/1933579/Security+Incident+Response+Policy

What can we help you with?

{"xsrfToken":"1442c60d3cf981e85dc8138ac756b781e9dbd8bb_lout","branding":{"id":"2","key":"ts","name":"Apps Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c0362b77-9083-410a-9509-8d2dde19ab87/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlOWZmMzQyMS02MjViLTRjNjAtOWY1NC1kZWJjYTk0ZTQ0YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMwMzYyYjc3LTkwODMtNDEwYS05NTA5LThkMmRkZTE5YWI4NyI6WyJyZWFkIl19LCJleHAiOjE3NDgxNDc0OTcsIm5iZiI6MTc0ODE0Njg5N30.y1HH8f_5xc4BWzLkD8G3-2bAS6XILqX-xEfnBrnybmc&client=e9ff3421-625b-4c60-9f54-debca94e44c0&mode=fit","logoId":"c0362b77-9083-410a-9509-8d2dde19ab87","isLogoAvailable":true,"helpCenterTitle":"Hi, how can we help you?","sharedPortalName":"Support center by Deiser Apps","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Hi, how can we help you?","sharedPortalName":"Support center by Deiser Apps","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1f1e59","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlOWZmMzQyMS02MjViLTRjNjAtOWY1NC1kZWJjYTk0ZTQ0YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDgxNDc0OTcsIm5iZiI6MTc0ODE0Njg5N30.KjTZt7eCiX4CkqveTEAO1n5C3eVa8GYg1rwHTbGjNNs&client=e9ff3421-625b-4c60-9f54-debca94e44c0&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ts","projectId":10010,"serviceDeskId":2,"name":"Apps Support","description":"Deiser provides consistent and responsible support to all our customers. We'll make our best to respond to your request within no more than 1 business day.\nTo ensure that we will give you the best support possible, this is our SLA:\n<a href=\"https://deiser-apps.atlassian.net/wiki/spaces/DSP/pages/1933579/Security+Incident+Response+Policy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://deiser-apps.atlassian.net/wiki/spaces/DSP/pages/1933579/Security+Incident+Response+Policy</a>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"26","name":"Bug or defect","descriptionHtml":"","callToAction":"Bug or defect","introHtml":"Have you encountered an error in the application? Use this request type.","icon":10599,"iconUrl":"https://deiser-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10599","groups":[2],"key":""},{"id":"19","name":"Critical problem","descriptionHtml":"","callToAction":"Critical problem","introHtml":"If you are blocked or the problem has a major impact on your organisation use this request type.","icon":10600,"iconUrl":"https://deiser-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10600","groups":[2],"key":""},{"id":"29","name":"Demo request","descriptionHtml":"","callToAction":"Demo request","introHtml":"If you want to solve questions in a call or an specific demonstration, please use this request type.","icon":10601,"iconUrl":"https://deiser-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10601","groups":[2],"key":""},{"id":"30","name":"Feedback, Ideas or suggestions","descriptionHtml":"","callToAction":"Feedback, Ideas or suggestions","introHtml":"We love to implement features requested by customers. Please, ask us!","icon":10602,"iconUrl":"https://deiser-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10602","groups":[2],"key":""},{"id":"37","name":"Migration to Cloud problem","descriptionHtml":"","callToAction":"Migration to Cloud problem","introHtml":"If you are migrating from server to Cloud or Data Center use this request type to prioritise your ticket.","icon":10603,"iconUrl":"https://deiser-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10603","groups":[2],"key":""},{"id":"24","name":"Questions or doubts","descriptionHtml":"","callToAction":"Questions or doubts","introHtml":"If you can't find something in the documentation or don't know something about the products, please ask us!","icon":10604,"iconUrl":"https://deiser-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10604","groups":[2],"key":""},{"id":"38","name":"Upgrade to Advance edition","descriptionHtml":"","callToAction":"Upgrade to Advance edition","introHtml":"Choose this option if you want to upgrade Projectrak to the Advanced Edition.","icon":10605,"iconUrl":"https://deiser-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[2],"key":""},{"id":"36","name":"Apps Betatest","descriptionHtml":"","callToAction":"Apps Betatest","introHtml":"","icon":10541,"iconUrl":"https://deiser-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"33","name":"Other (Apps)","descriptionHtml":"","callToAction":"Other (Apps)","introHtml":"","icon":10458,"iconUrl":"https://deiser-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"31","name":"Sales","descriptionHtml":"","callToAction":"Sales","introHtml":"","icon":10458,"iconUrl":"https://deiser-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"35","name":"Triage Product","descriptionHtml":"","callToAction":"Triage Product","introHtml":"From email support","icon":10543,"iconUrl":"https://deiser-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"28","name":"Uninstall app","descriptionHtml":"","callToAction":"Uninstall app","introHtml":"","icon":10613,"iconUrl":"https://deiser-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10613","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"Atlassian Apps"}],"orderMapping":{"2":[19,26,24,38,30,29,37]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"396698a4-0a5c-3f55-abf9-ce22883b4c6b","appLinkName":"","appLinkUrl":"","spaceKey":"SKB","spaceName":"Support knowledgebase","spaceUrl":"","isServer":false},"labels":[],"projectKey":"TICKET","serviceDeskId":2,"kbLinkDomainURLs":["https://deiser-apps.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TICKET","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlOWZmMzQyMS02MjViLTRjNjAtOWY1NC1kZWJjYTk0ZTQ0YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDgxNDgwOTcsIm5iZiI6MTc0ODE0Njg5N30.z9Ii-DSAi4pOSR5UDniD6pqr21vqHt2pVRgeaUJHKMI","targetCollection":"upload-project-10010","endpointUrl":"https://api.media.atlassian.com","clientId":"e9ff3421-625b-4c60-9f54-debca94e44c0","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Support center by Deiser Apps","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://deiser-apps.atlassian.net/wiki","kbLinkDomainURLs":["https://deiser-apps.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=deiser-apps","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1442c60d3cf981e85dc8138ac756b781e9dbd8bb_lout","baseUrl":"https://deiser-apps.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://deiser-apps.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e9ff3421-625b-4c60-9f54-debca94e44c0","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e60ccda908db4dbb9cb872dfffbd7511","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}